(effective March 1, 2017)
What information do we collect?
We collect information from you when you register a new account on our Site, subscribe to our newsletter or fill out a form.
When ordering or registering on our Site, as appropriate, you may be asked to enter information such as: name, e-mail address, phone number, job title, or company name. You may, however, visit our Site anonymously.
In the event that you contact us for customer support through our products and services or Site, we may also request that you provide additional user information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience. Your information helps us to better respond to your individual needs.
To improve our Site and product and service offerings. We continually strive to improve our offerings based on the information and feedback we receive from you.
To improve customer service. Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions. Your information, whether public or private, will not be sold, rented, or leased to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails such as product updates, newsletters, and other company communications.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. You can also contact us via firstname.lastname@example.org to be removed from all future mailings.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, billing information, etc.) will not be stored on our servers.
Choice - Right of Access, Correct and Update Personal Information
One of the services we offer is Sococo. Because Sococo is about enabling communications among people, depending on your settings, certain information you provide may be available to other users.
We may collect various types of information from your use of Sococo. For example, we may collect information about user traffic and usage patterns throughout our site, and similar information regarding the use of our software and other aspects of Sococo. For example, when you log in to Sococo, or when you use Sococo to communicate with other Sococo users to share other types of user content with them (e.g., through screen-sharing functionality), we maintain records regarding the other users who you communicated with, the duration of your communications, and regarding the user content you shared, as well as other information regarding your use of the service (e.g., the areas of Sococo that you navigated to, and the dates and times of your activities). We also track information such as the team spaces that you are invited to and that you join and participate in.
Please note that as you use Sococo, chat content and other communications and collaboration activity may be saved for later access and use. Additionally, please be aware that although we do not review all audio, video, or chat content on the service (collectively, “Communications Content”), we reserve the right to do so as reasonably necessary to provide the service, including but not limited to reviewing and monitoring (or permitting third parties such as law enforcement personnel to review or monitor) Communications Content and other collaboration and communications activity in the following circumstances: (a) to respond to support requests; (b) to detect, prevent, or otherwise address fraud, security, or technical issues; (c) as we deem necessary or advisable in good faith to conform to legal requirements or comply with legal process; or (d) to enforce our agreements with you, including our terms of service, and including investigations of potential violations thereof. As a condition of using Sococo, you agree and consent to the saving of chat content, as well as the reviewing and monitoring of Communications Content.
In addition to using cookies and related technologies as described above, certain portions of our Site may also use third-party analytics providers to analyze users’ use of the Site. These analytics providers provide us with aggregated data that we may use and disclose for various purposes. For example, we may use the information to control the number of times you have seen an ad, deliver ads tailored to your interests, and measure the effectiveness of ad campaigns.
Additionally, we may rely on or permit third-party companies to perform the functions described in the above paragraph, including, but not limited to, displaying ads tailored to your interests on third-party websites. These third-party companies may deliver ads that might also place cookies and otherwise track user behavior on the Site and on third-party websites.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service provider's systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
Sococo does not sell, rent or lease its customer lists to third parties. Sococo may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
Sococo may share your personal information with service provider vendors who are acting on Sococo’s behalf to operate the Site and provide our products and services, including software service hosting facilities. Such service providers are subject to contractual obligations with respect to the use, protection and non-disclosure of your personal information. Notwithstanding such legal and contractual obligations, Sococo remains potentially liable for any misuse of your personal information by such service provider business partners.
Sococo will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sococo or the Site; (b) protect and defend the rights or property of Sococo; and, (c) act under exigent circumstances to protect the personal safety of users of Sococo, or the public.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our Site. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these third party sites.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our Site, products and services are all directed to people who are at least 13 years old.
EU-US Privacy Shield
Enforcement: EU-US Privacy Shield
Sococo has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Sococo, Inc. (or VisibleGains, Inc.)
75 Arlington Street
Boston, MA 02116
Telephone: 650 265 7013
Rights Related to Sococo’s Employees in the European Union
In addition, Sococo and its affiliates in the EU commit to cooperate with the panel or panels established by the EU data protection authorities (DPAs) and comply with the advice given by such panels with regard to human resource data transferred from the European Union to the United States in the context of your employment.