Customer Service Should Drive Your Future Market Strategy

Customer Service. For many, those two words stir up a lot of feelings. Anger, for instance. Maybe denial? Bargaining... And finally acceptance that, yes, you have been on hold for ninety minutes—and may very well be stuck for ninety minutes more. You’re not alone in feeling this way; 80% of companies claim that they deliver not just good, but superior customer service, while only 8% of their customers agree.

Why Treating Employees Like Customers Is a Winning Move For Your Brand

If you check the front page of Forbes, Inc, Entrepreneur, or any major business blog on any given day—chances are, you’ll see it least one article related to customer experience. And that makes sense, right? Every business owner knows that having happy customers is what keeps the lights on and the paychecks rolling out. But for all the work you’re putting into keeping your customers happy—are you paying equal attention to maintaining happy employees?

What Makes a Truly Sensational Company?

How can I create the most successful company possible, while also making it the best company to work for? For many managers, it can seem difficult to integrate the two. Recent surveys show that as much as 51% of the workforce feels disengaged at work, and 17.5% even claim to feel “actively disengaged” at work. With this data in mind, many managers are left grasping at straws to satisfy a largely dissatisfied workforce.

Focus On Customer Value to Transform Your Workplace Values

When we think of customer value, many of us think of improving our customer service representatives—invest in more conflict management training, have them be a little friendlier...everything will be great! But according to the lean manufacturing philosophy, the idea of customer value goes far deeper—to the very roots of your company’s organization and processes.

What is Lean Manufacturing?


Tax and Financial Tips for Distributed Teams

Hiring a Remote Team? Double-Check Your Taxable Presence.


Distributed Teams: How to Assess Level of Team Performance

Global talent, market expansion and cost pressures are the major drivers that lead to many organizations establishing distributed teams, where all employees are not co-located in one office. The result is that companies have employees that may be working from different offices, adopting flexible working one or two days a week or even working remotely from home full-time.